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Service Information

Welcome to Polar Global Service Information site!

- Select your country here to browse to your local support site.

- Select your country here to see local service prices.

- Contact your closest Polar service from here.

Troubleshoot your issue before contacting Polar service

How to send your product to Polar Service

1. Pack the product carefully to avoid damage.
2. Include all parts of the Polar product (for example, transmitter with its belt and the training computer).
3. If the product is under warranty, enclose a copy of the proof of purchase.
4. Include a detailed description of the problem.
5. Include your name, return address, and telephone number during office hours.
6. Ship to your dealer or distributor. Find contact information here.

For closer service instructions, please see the local Service page.

Polar Service Procedure description

We recommend that all repairs and servicing be carried out by an authorized Polar Service Center. A standard tests are included free of charge.

Transmitter testing
1. Visual inspection
2. Transmission range check
3. Electrode conductivity check
4. A cleaning of the product, if necessary

Training computer testing
1. Visual inspection
2. Battery voltage check
3. Checking and cleaning of case contacts
4. Re-assembly (including seal renewal, if necessary)
5. Water resistance test
6. Operational tests